A Message From the Owners about COVID-19

FREE SHIPPING ON ALL ORDERS OVER $100

SAME DAY PICK-UP AVAILABLE TUEDAY TO SUNDAY WHEN YOU PLACE YOUR ORDER BEFORE 2PM!

shipping & returns

During the COVID-19 pandemic, we are taking extra precautions to get your online orders out in a safe and timely manner. We are following the recommendations provided by the World Health Organization and The Government of Canada.

Please see our About Us page for more information on our COVID-19 measures and policies.

 

 

in-store & curbside pickup

We offer Contactless Curbside Pickup & In-store Pickup at our brick & mortar location (11 Ainslie St. S, Cambridge, ON).


When you place an order online, you can select the "Free Pickup" option at checkout and we will send you an email confirming that we have received your order and are now processing it. We will then reach out via email to let you know when your order will be ready for pickup, along with instructions on how to do so.

 

We are getting orders out as quickly as possible! Pickup Orders will be complete within 1-2 business days. We process pickup orders Tuesday through Sunday and if you place your order before 2pm your order will be ready for same-day pickup.

 

*NEW* STORE HOURS AS OF FRIDAY, JUNE 11TH:

TUESDAY - SATURDAY 10AM-5PM

SUNDAY  11AM-3PM 

*ONLINE ORDER PICKUP AVAILABLE DURING STORE HOURS


11 AINSLIE STREET SOUTH CAMBRIDGE   |   (519) 621-9237

 

shipping


We are currently offering FREE SHIPPING ON ALL ORDERS OVER $100 IN CANADA.

Orders under $100 have a flat rate shipping fee of $16.95 plus HST.


All items are carefully picked & packed by our shopgirls in our brick & mortar shop in Cambridge, Ontario. We are getting orders out as quickly as possible.

If you have placed an ORDER FOR SHIPPING, your order will be shipped via Canada Post within 1-6 business days. We ship out Tuesday through Friday. Once your package ships we will send you an email to let you know your order is on its way. 

 

*Please note that we do not offer US or International shipping at this time.

 

 

returns for purchases made online

(Return Policy Updated April 8th, 2021):



We want you to love your item, but sometimes things just don’t work out. You must initiate a return request online within 7 days of receipt of your order. You may then return your item(s) either by mail or by contactless curbside drop-off during our curbside store hours.


Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense. 

The following items are FINAL SALE: Earrings, Face Masks, Bodysuits, Christmas items purchased on sale, and "AS IS" items.

All Special Order Dash & Albert items are subject to a 50% restocking fee if returned.

to initiate a return by mail or curbside drop-off

 

1.   Log into your account on www.theartofhome.ca and click My Orders.

 

2.   Next to the order you'd like to return click View.

 

3.   Follow the on-screen instructions to initiate a return.

 

4.   Once you initiate your return we will send you a return authorization email
within 24 hours with instructions for next steps.

 

5.   Once you receive this email, carefully pack up your items. 
All products must be returned unworn, unused and with original tags.

 

6.   You must send the product(s) back within 7 days of receiving the return authorization email.

 

7.  Once we receive and inspect the items to ensure they are in perfect condition we will initiate a refund to the original payment method within 1-2 business days.

 

Please note shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense. Also note that during the COVID-19 pandemic, all items returned by customers will be thoroughly disinfected and/or isolated in a separate bin for 72hrs before they will be available for sale again.

 

 

returns for purchases made in-store

(Return Policy Updated April 8th, 2021):

During the current stay-at-home order, we are currently closed for in-store shopping & returns. Our standard return policy allows items purchased within 14 days to be returned and we have now extended that to 10 days after we reopen our store. That mean, items purchased in-store between March 24th - April 7th, 2021 can be returned up to 10 days after we reopen our store when we are permitted to do so.

STANDARD IN-STORE RETURN POLICY:


We want you to love your item, but sometimes things just don’t work out. If you are not completely satisfied with your purchase you may return the item within 14 days for an exchange or refund. An original receipt is required for a refund. If you do not have a receipt, store credit will be issued for the last activity price within the past 30 days of that item. With a Gift Receipt, customers may exchange or return for store credit. Item must be in its original packaging and in perfect, unused condition. 

The following items are FINAL SALE: Red Sticker Sale Items, Earrings, Face Masks, Bodysuits, Christmas items purchased on sale, and "AS IS" items.

All Special Order Dash & Albert items are subject to a 50% restocking fee if returned.

Questions? Please contact us and we would be happy to help! Please email [email protected] 
 
 

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