Shipping and Return Policy
PLEASE NOTE: During the COVID-19 pandemic, we are taking extra precautions to get your orders out in a safe and timely manner. We are following the recommendations provided by the World Health Organization and The Government of Canada.
HOW ARE WE DOING THIS?
We have implemented protocol for Shopgirls to practice social distancing both at work and in their personal lives.
All collaborative work is being conducted over the phone or computer.
We have maximized cleaning measures to ensure safe product shipping and a safe working environment for all, such as:
Having safety products available (hand sanitizer, disinfectant wipes, gloves).
Paying attention to cleaning and disinfecting door handles, computer keyboards, telephones, packing supplies, etc.
Practicing frequent hand washing and good hygiene.
Ensuring we are aware of the symptoms and risk of the virus and not working if we are sick.
Avoid touching our eyes, nose and mouth and coughing or sneezing into the bend of our arm.
We will continue to monitor the situation and adapt when and where we can to help stop the spread and ensure the safety of our community.
We ship across Canada and The United States. All pricing is shown & processed in Canadian dollars.
We are currently offering FREE SHIPPING ON ALL ORDERS OVER $50 IN CANADA.
All items are carefully picked & packed by our shopgirls in our brick & mortar shop in Cambridge, Ontario.
We are doing contactless front porch deliveries for Cambridge, Ontario orders (we are unable to hand-deliver to apartment buildings or multi-unit buildings) and we are using Canada Post to ship all other orders.
We’d love to ship to our American customers! The flat shipping rate is $29.95 CDN for all orders. You may need to pay import duties and customs fees on some items (as leveraged by the US Federal Government). If this is required, the courier will assess the duties when they deliver the order. All duties and customs fees are the responsibility of the customer.
*We do not ship to Alaska or Hawaii.
Live outside of Canada or the US? We’ll gladly ship to you! Build your cart and then send us an email to [email protected] and we’ll get a shipping quote to you.
IN-STORE PICK UP:
PLEASE NOTE: During the COVID-19 pandemic, our brick & mortar shop is closed. If you are not in a hurry to receive your order, you can choose the Free In-Store Pick Up option and pick up your order when the shop reopens. Some larger or hard-to-ship items are available for In-Store Pick Up ONLY. This will be clearly indicated in the product’s details section. If you are purchasing an In-Store Pick Up Only item and an item to be shipped, they must be purchased on 2 separate orders.
We want you to love your item, but sometimes things just don’t work out. Because our brick & mortar store is currently closed we are extending our return policy. We will now allow you to return your items in-store within 10 days of our re-opening. You may also return your item(s) by mail.
To initiate a return by mail:
Log into your account and click My Orders. Next to the order you’d like to return, click View. Follow the onscreen instructions to initiate a return. Once you’ve submitted your request for a return, we will send you a return authorization email within 24 hours and an address to return your item to. Once you receive this email, carefully pack up your items. All products must be returned unworn, unused and with original tags. We must receive the product(s) back within 7 days of sending you the return authorization email.
Once we've received your item and inspected it to ensure original condition, we'll process a refund to the original payment method (or store credit if requested). Shipping fees are non-refundable.
If you have any questions about your return or would like to check its status, please use the "My Account link on our website.
Questions? Please contact us and we would be happy to help!