PLEASE NOTE: During the COVID-19 pandemic, we are taking extra precautions to get your online orders out in a safe and timely manner. We are following the recommendations provided by the World Health Organization and The Government of Canada. Please see our About Us page for more information on our COVID-19 measures and policies.
We offer Contactless Curbside Pickup at our brick & mortar location (11 Ainslie St. S, Cambridge, ON) while we are in a provincial lockdown and in-store shopping is not permitted.
When you place an order online, you can select the "Free Curbside Pickup" option at checkout and we will send you an email confirming that we have received your order and are now processing it. We will then reach out via email to let you know when your order will be ready for pickup, along with instructions on how to do so.
When you come to pick up your order, please come to our rear entrance and call us when you arrive. Please wear a mask when you come. We will bring your order out to you and meet you at the pickup table we have outside. We will be sure to not leave your order unattended and we will maintain physical distancing by placing your order on the table for you to then pick it up.
We are getting orders out as quickly as possible. Curbside Pickup Orders will be complete within 1-2 business days. We process curbside orders Tuesday through Saturday.
If you have placed an ORDER FOR CURBSIDE PICKUP, your order can be picked up during our New Curbside Hours:
*NEW* CURBSIDE PICKUP HOURS STARTING JAN 2nd:
Tuesday to Saturday: 11am - 4pm
We are currently offering FREE SHIPPING ON ALL ORDERS OVER $100 IN CANADA.
Orders under $100 have a flat rate shipping fee of $16.95 plus HST.
All items are carefully picked & packed by our shopgirls in our brick & mortar shop in Cambridge, Ontario.
We are getting orders out as quickly as possible.
If you have placed an ORDER FOR SHIPPING, your order will be shipped via Canada Post within 1-2 business days. We ship out Tuesday through Friday.
Once your package ships we will send you an email to let you know your order is on its way.
We ship across Canada and The United States. All pricing is shown & processed in Canadian dollars. We ship using Expedited Canada Post with tracking.
We’d love to ship to our American customers! The flat shipping rate is $29.95 CDN for all orders. You may need to pay import duties and customs fees on some items (as leveraged by the US Federal Government). If this is required, the courier will assess the duties when they deliver the order. All duties and customs fees are the responsibility of the customer. *We do not ship to Alaska or Hawaii.
Live outside of Canada or the US? We’ll gladly ship to you! Build your cart and then send us an email to [email protected] and we’ll get a shipping quote to you.
RETURNS FOR ONLINE PURCHASES
(Return Policy Updated December 23rd, 2020):
We want you to love your item, but sometimes things just don’t work out. You must initiate a return request online within 7 days of receipt of your order. You may then return your item(s) either by mail or by contactless curbside drop-off during our brick & mortar store hours.
Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense.
All Christmas items purchased on sale, Earrings, Face Masks, Bodysuits, and "AS IS" items are Final Sale. All Special Order Dash & Albert items are subject to a 50% restocking fee if returned.
To initiate a return by mail or curbside drop-off:
Log into your account and click My Orders. Next to the order you’d like to return, click View. Follow the onscreen instructions to initiate a return.
Once you’ve submitted your request for a return, we will send you a return authorization email within 24 hours with instructions for next steps. Once you receive this email, carefully pack up your items — all products must be returned unworn, unused and with original tags. We must receive the product(s) back within 7 days of sending you the return authorization email (excluding delays by courier).
We will safely inspect returned items within 1-2 business days of receipt to ensure they are in original condition and we will then process a refund to the original payment method. Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense.
Please note that during the COVID-19 pandemic, all items returned by customers will be thoroughly disinfected and/or isolated in a separate bin for 72hrs before they will be available for sale again.
To make a return in-store (please note this option is not available during the Lockdown):
Simply come to the shop during in-store shopping hours and we can process your refund to the original payment method without delay. We will safely inspect returned items to ensure they are in original condition and at a later time, we will thoroughly disinfected and/or isolate items in a separate bin for 72hrs before they are put back on the shop floor.
RETURNS FOR IN-STORE PURCHASES
Return Policy Updated December 23rd, 2020*:
We want you to love your item.
If you are not completely satisfied with your purchase you may return the item within 14 days for an exchange or refund. We have extended the return policy for Christmas gifts, not including any Christmas Decor (which is final sale) to January 10th, 2021*.
An original receipt is required for refund. If you do not have a receipt, store credit will be issued for the last activity price within the past 30 days on that item. With a gift receipt, customers may exchange or return for store credit. Item must be in its original packaging and in perfect, unused condition.
Please note that Christmas On Sale, Earrings, Face Masks, bodysuits and all AS IS items are FINAL SALE and Special Order Dash & Albert items have a 50% restocking fee if returned (and must be returned within 14 days of picking up your order).
*During the Lockdown, we have extended our Return Policy for in-store purchases only (both for items with a regular receipt or a gift receipt) to 10 days after the Lockdown is lifted and we have reopened.