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WE'RE OPEN! STORE HOURS: Monday - Saturday 10-5 & Sunday 11-4

FREE SHIPPING ON ALL ORDERS OVER $150 WITHIN CANADA

SAME DAY CURBSIDE OR IN-STORE PICKUP AVAILABLE AT OUR CAMBRIDGE, ON LOCATION WHEN YOU PLACE YOUR ORDER BEFORE 2PM

shipping & returns

shipping


We currently offer FREE CANADA-WIDE SHIPPING ON ALL ORDERS OVER $150*.

Orders under $150* have a flat rate shipping fee of $16.95 plus HST.


(Please note that we do not offer US or International shipping at this time).

*excluding e-gift cards.

 

All items are carefully picked & packed by our shopgirls at our warehouse in Cambridge, Ontario.

We work hard to get orders out as soon as possible and ship via Expedited Canada Post within 1-6 business days.

Once your package ships we will send you an email, along with tracking from Canada Post, to let you know your order is on its way to you!

 

in-store & curbside pickup

We offer CURBSIDE & IN-STORE PICKUP options at our brick & mortar shop located at 11 Ainslie St. S, Cambridge, Ontario.

Need your order quickly? We offer SAME-DAY PICKUP when you place your order by 2pm.**

****If you placed your order during our ANNIVERSARY SALE please allow up to 3 days for your order to be ready for pickup. If you need your order ASAP, please let us know! You can simply reply to this email to request your order be ready sooner or give us a call (519-621-9237) and we'll do what we can to get your order ready right away! Thanks so much!

 

Please wait to hear from us -- we'll send you an email to let you know when your order is ready for pickup!

 

 

 

 

 


11 AINSLIE STREET SOUTH CAMBRIDGE   |   (519) 621-9237

 

 

returns for purchases made online



We want you to love your item, but sometimes things just don’t work out. Making a return is super easy!

Please initiate a return request online and then return your item(s) to us within 14 days of receiving your order.

You can return your item(s) BY MAIL or BY STORE DROP-OFF during our store hours.

Please note: We do not process online returns in-store but we're happy to help! Simply drop off your return to any our Sales Associates and they'll hand it off to our eCom Team to take care of the rest!

Once our eCom Team receives your item(s), we will process your return within 1-3 business days by issuing your refund back onto your original method of payment and emailing you a confirmation & receipt.

 

 

More Details:

1.   To INITIATE YOUR RETURN REQUEST, log into your account on www.theartofhome.ca and click "My Orders".

2.   Next to the order you'd like to return click "View".

3.   Follow the on-screen instructions to initiate a return.

4.   You'll hear back from us within 24 hours with details for next steps.

5.   Carefully pack up your return and label it with your name. All products must be returned unworn, unused & with original tags. Item(s) must be returned or mailed back to us within 14 days of receiving your order.

7.  Within 1-3 business days our eCom Team will inspect your return, issue your refund onto your original payment method and email you a confirmation & receipt.

 

Some Important Things To Note:

  • Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense.

  • The following items are FINAL SALE: Earrings, Face Masks, Bodysuits, Christmas items purchased on sale, and "AS IS" items.

  • Items purchased as Christmas presents during the Holiday Season** may be returned or exchanged until January 10th, 2023, excluding Holiday decorations, ornaments and decor.

  • All Pre-Orders and Special Order Dash & Albert items are subject to a 50% restocking fee if returned.

  • BLACK FRIDAY RETURN POLICY: clothing purchased on sale as part of the Black Friday Event can be exchanged for store credit only and all other Black Friday Sale Items are Final Sale.

  • PRICE ADJUSTMENT POLICY: The Art of Home will refund the difference on an item if the listed retail price has lowered within the last 14 days of purchase. Items that go on sale as part of a special event promotion, a flash sale, or are Online-Only (such as Cyber Monday), are excluded. Items must be in stock at the time of the return request to qualify. Proof of purchase is required.

**The Holiday Season runs from November 1st, 2022 to December 24th, 2022.

 

 

returns for purchases made in-store:

We want you to love your item, but sometimes things just don’t work out.

If you are not completely satisfied with your purchase you may return the item within 14 days for an exchange or refund.

An original receipt is required for a refund. If you do not have a receipt, store credit will be issued for the last activity price within the past 30 days of that item. With a Gift Receipt, customers may exchange or return for store credit. Item must be in its original packaging and in perfect, unused condition. 

 

Some Important Things To Note:

  • The following items are FINAL SALE: Red Sticker Sale Items, Earrings, Face Masks, Bodysuits, Christmas items or items from The Holiday Shop purchased on sale, and "AS IS" items.

  • Items purchased as Christmas presents during the Holiday Season*** may be returned or exchanged until January 10th, 2023, excluding Holiday decorations, ornaments and decor.

  • All Pre-Orders and Special Order Dash & Albert items are subject to a 50% restocking fee if returned.

  • PRICE ADJUSTMENT POLICY: The Art of Home will refund the difference on an item if the listed retail price has lowered within the last 14 days of purchase. Items that go on sale as part of a special event promotion (such as a "Spend + Save" Sale or an Anniversary Sale), a flash sale, or are Online-Only (such as Cyber Monday), are excluded. Items must be in stock at the time of the return request to qualify. Proof of purchase is required.

***The Holiday Season runs from November 1st, 2022 to December 24th, 2022.

Questions? Please contact us and we would be happy to help! Please email [email protected] 
 
 

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