Shipping and Return Policy
We ship across Canada and The United States.*
All items are carefully picked & packed by our shopgirls in our brick & mortar shop in Cambridge, Ontario.
All pricing is shown & processed in Canadian dollars.
IN-STORE PICK UP
We’d love for you to visit our brick & mortar shop! Choose the FREE In-Store Pick Up option at check out. All pick ups are to be paid in full at the time of check out and must be picked up within 7 days of purchase. Pick ups are usually ready within 24 after purchase. We will send you an email confirmation when your order is ready for pick up.
Some larger or hard-to-ship items are available for In-Store Pick Up ONLY. This will be clearly indicated in the product’s details section. If you are purchasing an In-Store Pick Up Only item and an item to be shipped, they must be purchased on 2 separate orders.
We’d love to ship to our American customers! You may need to pay import duties and customs fees on some items (as leveraged by the US Federal Government). If this is required, the courier will assess the duties when they deliver the order. All duties and customs fees are the responsibility of the customer.
*We do not ship to Alaska or Hawaii.
Live outside of Canada or the US? We’ll gladly ship to you! Build your cart and then send us an email to firstname.lastname@example.org and we’ll get a shipping quote to you.
We want you to love your item, but sometimes things just don’t work out. If you need to do a return, here’s how:
Return online purchases for a refund within 14 days of the shipdate of your order. Sale items, special orders, earrings and shipping/delivery fees are final sale and non-refundable.
To initiate the return:
Log into your account and click My Orders. Next to the order you’d like to return, click View. Follow the onscreen instructions to initiate a return. Once you’ve submitted your request for a return, we will send you a return authorization email within 24 hours. Once you receive this email, carefully pack up your items. All products must be returned unworn, unused and with original tags. We must receive the product(s) back within 7 days of sending you the return authorization email.
Once we've received your item and inspected it to ensure original condition, we'll process a refund to the original payment method (or store credit if requested). Shipping fees are non-refundable.
If you have any questions about your return or would like to check its status, please use the “My Account” link on our website.
Refunds and exchanges can be processed in-store at 11 Ainslie St. S, Cambridge, Ontario. Pending inspection, a credit or refund will be issued for the returned item value. Shipping fees are non-refundable.
Questions? Please contact us and we would be happy to help!