A Message From the Owners about COVID-19

Curbside or In-Store Pickup is available!

OR FREE SHIPPING FOR ALL ORDERS OVER $100 WITHIN CANADA

shipping & returns

PLEASE NOTE: During the COVID-19 pandemic, we are taking extra precautions to get your online orders out in a safe and timely manner. We are following the recommendations provided by the World Health Organization and The Government of Canada. Please see our About Us page for more information on our COVID-19 measures and policies.

 

 PICKUP:



We offer Contactless Curbside Pickup at our brick & mortar location at 11 Ainslie St. S, Cambridge, ON. You can also choose to pick up your order inside while you shop. If you choose the Curbside option, please come to our rear entrance and call us when you arrive, no need to wait in line. 



When you place an order online, select “Free Pickup“ at checkout and we will send you an email confirmation that we have received your order and are now processing it. We will then reach out to via email to let you know when your order will be ready for pickup, along with instructions on how to do so.

 

Pickup Hours: MONDAY - SATURDAY 10am - 5pm
 & SUNDAYS 11am - 3pm

We are getting orders out as quickly as possible.


** PLEASE NOTE:  ORDERS TAKE 24-48HRS TO BE PROCESSED **

 



SHIPPING:



We ship across Canada and The United States. All pricing is shown & processed in Canadian dollars.  We ship using Expedited Canada Post with tracking.



We are currently offering FREE SHIPPING ON ALL ORDERS OVER $100 IN CANADA.

Orders under $100 have a flat rate shipping fee of $16.95 plus HST.


All items are carefully picked & packed by our shopgirls in our brick & mortar shop in Cambridge, Ontario.

We are getting orders out as quickly as possible.


** PLEASE NOTE:  ORDERS TAKE 24-72HRS TO SHIP OUT ** 



AMERICAN CUSTOMERS:

We’d love to ship to our American customers! The flat shipping rate is $29.95 CDN for all orders.  You may need to pay import duties and customs fees on some items (as leveraged by the US Federal Government). If this is required, the courier will assess the duties when they deliver the order. All duties and customs fees are the responsibility of the customer.
*We do not ship to Alaska or Hawaii.
 


INTERNATIONAL CUSTOMERS:

Live outside of Canada or the US?  We’ll gladly ship to you! Build your cart and then send us an email to [email protected] and we’ll get a shipping quote to you.
 

 

 

RETURNS

(Return Policy Updated June 12th, 2020):



We want you to love your item, but sometimes things just don’t work out. You must initiate a return request online within 7 days of receipt of your order. You may then return your item(s) either by mail, by contactless curbside drop-off or in-store during the following hours.


Curbside & In-Store Shopping Hours:
 MONDAY - SATURDAY 10am - 5pm
 & SUNDAY 11am - 3pm



Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense. 

All Earrings, Face Masks, Bodysuits, and "AS IS" items are Final Sale. All Special Order Dash & Albert items are subject to a 50% restocking fee if returned.

To initiate a return by mail or curbside drop-off:

Log into your account and click My Orders. Next to the order you’d like to return, click View. Follow the onscreen instructions to initiate a return. 

Once you’ve submitted your request for a return, we will send you a return authorization email within 24 hours with instructions for next steps. Once you receive this email, carefully pack up your items — all products must be returned unworn, unused and with original tags. We must receive the product(s) back within 7 days of sending you the return authorization email.

We will safely inspect returned items within 24-72hrs of receipt to ensure they are in original condition and we will then process a refund to the original payment method. Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense.


Please note that during the COVID-19 pandemic, all items returned by customers will be thoroughly disinfected and/or isolated in a separate bin for 72hrs before they will be put back on the shop floor.

 

To make a return in-store:

Simply come to the shop during in-store shopping hours and we can process your refund to the original payment method without delay. We will safely inspect returned items to ensure they are in original condition and at a later time, we will thoroughly disinfected and/or isolate items in a separate bin for 72hrs before they are put back on the shop floor.

 

 


Questions?  Please contact us and we would be happy to help!
Please email [email protected]
 
 
 
 
 

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