On our new website, order history and return information for old orders can no longer be accessed by customers. But no worries! Our team has all the information and can help. Please email orders@theartofhome.ca for help.

Please submit your Return Request here. You will see your order history, select the order you want to return and then select the Request Return option. Follow the on-screen instructions to send us the details of your request.

You'll hear back from us within 24-48 hours with next steps.

Once your request is approved, please carefully pack up your return and label it with your name. All products must be returned unworn, unused & with original tags. Item(s) must be returned or mailed back to us within 14 days of receiving your order.

If you drop off your return in-store, please note we do not process online returns in-store but we're happy to help! Simply give your return to any our Sales Associates and they'll hand it off to our eCom Team to take care of the rest!

Within 1-3 business days our eCom Team will inspect your return, issue your refund onto your original payment method and email you a confirmation & receipt.

Please note: Shipping fees are non-refundable and shipping costs to return your item(s) are at the customer's expense.

If you would like to exchange your item for something else, please purchase the new item online, and in the meantime, return your original item to us.

We cannot process "exchanges" for online orders, returns and purchases must be processed on separate transactions.

If you're looking to return a gift you received, you can visit us in-store, or email us at orders@theartofhome.ca if the item was purchased online.

For online orders, you’ll need the order ID shown on the packing slip or in the order confirmation email (received by the person who purchased the gift). For in-store purchases, you'll need an original or gift receipt.

All gifts are returned for store credit or exchange.

Items purchased online can be returned for a full refund back onto the original method of payment within 14 days of receipt.*

*Please note: Shipping fees are non-refundable and all Christmas seasonal items purchased on sale are Final Sale. All pre-orders or special orders must be paid for in full upon ordering and are subject to a 50% restocking fee if returned.

Regularly priced Items purchased in-store can be returned for a full refund back onto the original method of payment within 14 days of purchase.**

**Please note: Earrings, bodysuits, "as is" items, clearance or red-stickered items, and all Christmas product purchased on sale, are Final Sale. All pre-orders or special orders must be paid for in full upon ordering and are subject to a 50% restocking fee if returned.

Yes! We will refund the difference on an item if the listed retail price has lowered within the last 14 days of purchase. Items that go on sale as part of a special event promotion (such as Black Friday), a flash sale, or are Online-Only (such as Cyber Monday), are excluded. Items must be in stock at the time of the return request to qualify. Proof of purchase is required.

All purchases made as Christmas gifts may be returned for store credit or exchange by January 11, 2026.

Please note: This excludes holiday decor or any items classified as Final Sale.

No, but thank you for your interest in our shop! We currently do not ship outside of Canada.